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Crewe home care provider told it must do better
11:35am Friday 30th August 2013 in News
A LEADING independent health and social care regulator has told a Crewe-based home care agency that they must take immediate action to improve the standards of care being provided.
A report published on the Care Quality Commission (CQC) website on August 21 identifies the findings from a CQC inspection carried out at Homecare4U Ltd on June 6, as part of the regulator’s annual programme of inspection.
When they visited the agency based at Breedon House, Edleston Road, CQC found that Homecare4U – which provides personal care and support to people living in their own homes – was failing to meet all five of the national standards reviewed.
By law, providers of care services must ensure they meet all standards.
Inspectors reviewed a sample of care and treatment records and also spoke to people who use the service, their relatives and several members of staff.
Malcolm Bower-Brown, CQC’s regional director, said: “The failings at Homecare4U are a real concern and we have told the provider where immediate improvements need to be made.
“We continue to monitor the situation carefully and will not hesitate to take further regulatory action should this prove necessary to ensure the people using the service receive the service they are entitled to expect.”
Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.
Following the decision, a spokesman for Homecare4U said: “The inspector’s report resulted in an enforcement order against the branch, the main concerns being a lack of appraisals for all carers.
“In truth, only one appraisal was missing in line with company policy and all other evidence was available to the CQC but they refused to visit again when the registered manager requested a second visit to present evidence.
“All of our service users were informed of the outcome of the investigation and have all been given the choice of a new domiciliary care provider but have preferred to stay with us.
“We hope we can continue to provide excellent personal care to the community and that mistakes made by the CQC will not damage our reputation in Crewe.”
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