Rosedale Manor Care Home criticised in new report

A CREWE care home is failing to meet all national standards aimed at protecting the safety and welfare of elderly people.

Rosedale Manor Care Home has been issued with five formal warnings from the Care Quality Commission, CQC, after a series of concerns were raised following an inspection in October.

CQC is now liaising closely with Cheshire East Council to ensure people are not at risk of harm.

When they visited the home on Sherbourne Road inspectors found that the provider of care, Four Seasons 2000 Limited, was failing to meet all five of the national standards and that improvements required following an earlier visit in June this year had not been made.

They reviewed a sample of care and treatment records, observed how care was being delivered and spoke with residents of the home as well as their relatives and members of staff.

Inspectors found that the planning and delivery of care did not always meet people's individual needs and incidents which had occurred at Rosedale Manor had not been properly reported to CQC, in line with safeguarding procedures.

They also found that the administration of medicines was poorly managed and were not recorded correctly and it was unclear whether residents were receiving their medication as prescribed by their GP.

Care records reviewed by inspectors were inconsistent, lacked detail and were in some cases illegible.

As a result of the inspection, CQC has issued five formal warnings to the provider, requiring improvements in relation to standards of care and welfare and staffing.

Malcolm Bower-Brown, CQC’s regional director for the north said: “The failings at Rosedale Manor Care Home are unacceptable.

"We have told the provider very clearly where improvements must be made and will return, unannounced, to ensure these have been achieved.

“In the meantime, we continue to monitor the home very closely, liaising with local commissioners to ensure residents receive the service they are entitled to expect.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a number of internal and external procedures.

A spokesman for Rosedale Manor Care Home said: "We deeply regret that the quality of care being delivered at Rosedale Manor Care Home fell below the standards we expect to deliver.

"Following the inspection, we have made changes to strengthen our management structure and have put in place a comprehensive improvement plan to ensure that our policies and procedures designed to ensure quality of care are followed correctly.

"The quality assurance manager for our group is closely supporting the improvement process.

"We are also working closely with the CQC and the social services team to turn around the performance of the home as speedily as possible."

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