National Express is seeking 'travel ambassadors' from Crewe

The coach operator is looking to appoint senior ‘travel ambassadors’, to help review and feed back on services in return for free coach trips around the UK.

Ambassadors will be able to take a complimentary coach journey of their choice every month, following which they are invited to feed back their experiences using a simple form.

Ambassadors will be asked to comment on different aspects of their journey and National Express will use the information to refine its customer experience.

The search has begun with the aim of having ambassadors from Crewe travelling during the summer, so they can give their perspective on some of the top holiday destinations on National Express’ UK-wide coach network.

Previously-appointed National Express ambassadors Art and Anne Zarb from Oadby in Leicester, originally appointed in 2013, have once again been selected, having explored the length and breadth of the UK by coach.

Art, 75, a former wedding photographer, and his wife Anne, 70, a retired dressmaker, dislike long car journeys but enjoy the stress-free nature of coach travel, as it enables them to sit and relax while someone else does the driving.

National Express UK Coach managing director Tom Stables said: “Customer engagement is key to continually improving our services and we’re really excited to once again launch a search for senior ambassadors.

“Our senior travellers are highly-valued and discerning customers making them the perfect group to sample our services and give us their feedback. We’re really looking forward to hearing from older customers from Crewe who would like to get involved.”

To apply to become a senior ambassador write to National Express, stating in no more than 150 words why you would make a great travel ambassador.

Entrants must be aged 60 and over and be willing to share their experiences.

Interested parties should apply to David Wrottesley, Ambassador Competition, National Express House, Mill Lane, Birmingham, B6 5DD.