PRIMROSE House Nursing Home in Crewe Road has been given high praise following an inspection by the Care Quality Commission (CQC).

The report, compiled by a CQC inspector assisted by a specialist advisor on dementia care and an expert-by-experience, someone who has used this type of care service, described every area of the care home as ‘good’.

The safety, responsiveness and effectiveness of services, as well as the care taken with services and how well-led the practice is, were all rated as ‘good’, as they were in the previous inspection which took place in 2011.

The most recent report stated: “People were assisted by a staff team who had the skills and training to effectively support them.

“People continued to remain safe from the potential harm of abuse or ill-treatment as staff knew how to recognise and respond to such concerns.

“Residents were supported to have choice and control over their lives. They were assisted by staff in the least restrictive way possible.

“Staff were aware of current guidance which directed their practice and people's rights were protected by the staff who supported them.

“People received support that continued to be caring and respectful and their privacy and dignity was valued by those providing assistance. People were supported by staff at times of upset and anxiety.”

The report also praised the individual care on offer, with special mention for the staff knowing 'people’s likes and dislikes'.

One resident said: “I feel safe here.”

That was echoed by one relative who believed their family member was 'safe and well cared for', while the inspectors were satisfied that medicines were given out appropriately and that residents were given enough food and drink.

It also said that there were 'interesting, fun and stimulating' activities on offer.

The report listed no suggestions for improvement.